Refund policy

Returns / Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can resolve the issue and make it right.

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.

RUSTIC WINDMILL COUNTRY WEAR will not cover return shipping costs unless the return is due to our mistake. You will be responsible for paying the shipping cost to return the purchase to us, and if you would like to exchange it for another product, you will also be responsible for the shipping cost back to you. Shipping costs are non-refundable.

Certain types of items cannot be returned. We do not accept returns on personalised or branded products, gift cards, sale items, earrings, hats, or cowhide products (due to hygiene reasons).

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at rusticwindmillcountrywear@gmail.com

To start a return/refund or if you have any questions, you can contact us at rusticwindmillcountrywear@gmail.com